Careers

About driasi

Direct Response Insurance Administrative Services, Inc. (driasi) is a leading provider of outsourcing solutions for the insurance and financial sector.  driasi focuses on optimizing administration at every touch point, driving customer retention and premium growth.  

driasi handles most functions normally performed by insurance companies or bank insurance agencies, such as application processing, mail fulfillment, claims services, and certificate issuance.  In addition, we provide premium billing and collection, unparalleled customer support through our multi-channeled Customer Contact Center, underwriting, and proven solutions for conversion and retention.  We continually strive to ensure our clients receive world-class service.

driasi is an ambitious, innovative and fast-paced company. We offer exceptional training and development programs, competitive pay, great benefits, all within an engaging, fun, and collaborative work environment. The staff in driasi has the unique opportunity to gain national knowledge and expertise in handling policies across various regions and territories. At driasi, we all work together to come up with big ideas and then bring them to life. We focus on our customers first, we bring our best, and we are stronger together.

driasi is an equal opportunity employer. We encourage all interested and qualified candidates, who meets the above qualifications, to send their resume to resumes@driasi.com.

We thank all candidates for their interest in employment within driasi, however, only those selected for an interview will be contacted.

driasi offers a full benefits package including:

• Health Insurance
• Company paid dental
• Company paid short and longterm disability
• Company paid life insurance
• PTO
• 401(k) with company match
• Health club reimbursement
• Tuition reimbursement
• Wellness program

Current open positions include:

Contact Center Customer Experience Representative (Chanhassen)

Summary Overview:

The Contact Center Representative handles calls from customers and provides professional, courteous and accurate information regarding customer inquiries on new programs as well as existing accounts.  Additionally, for certain programs, the Representative will have responsibility for driving sales through up-selling and cross selling techniques. 

Functions:

• Must be knowledgeable in all programs/campaigns being administered to provide information to existing and new customers regarding a full range of products
• Provide customers with a world class service experience by responding to inquiries in a courteous, knowledgeable and professional manner and utilizing creative problem solving to deliver “One and Done” service
• Meet or exceed monthly performance standards for Quality, Productivity, Proficiency, Retention and Attendance
• Close prospective and existing customers using product knowledge, up-sell and cross-sell techniques, and retention skills
• Contribute to departmental goals by accurately assessing and responding to customer needs while maintaining service standards
• Complete project as assigned by Team Lead

Qualifications:

Associates degree from a community college and one to two years of experiences; or three to four years related experience and/or training; or equivalent combination of education and experience.  Must be proficient in Microsoft Office (Word, Excel, Outlook). Previous inbound call center experience, customer service experience, and inbound/ outbound call center experience of one or more years preferred.

Licensed Contact Center Agent (Chanhassen or Toronto)

Summary Overview:

The Licensed Contact Center Agent handles calls from customers and policy holders provides professional, courteous and accurate information regarding customer inquiries on new programs as well as existing accounts.  Additionally, for certain client lines, the Licensed Agent will have responsibility for driving sales through up-selling, cross selling and retention techniques. This position will require the agent to service and sell on a minimum of 3 lines of business for Level 2 and for Level 1, 1 to 2 lines of business.   Must be able to do both Inbound and Outbound service and sales functions. The Licensed Contact Centre Agent schedule will vary depending on Call Center needs.

Functions:

• Must be knowledgeable in programs/campaigns being administered.
• Provide customers with a world class service experience by responding to inquiries in a courteous, knowledgeable and professional manner
• Perform customer retention efforts as necessary on all retention calls and identifies up-sell cross-sell and new-sales opportunities
• Close prospective customers using product knowledge and training provided
• Meet or exceed departmental agent performance and attendance standards
• Contribute to departmental goals by accurately assessing and responding to customer needs
• Assist on-boarding new Contact Center Agent staff
• Respond and handle requests from Supervisor
• Must be current with existing licensing and education courses required to maintain their license.
• Act as first point of escalation for customer calls
• Completes project as assigned by Contact Center Supervisor
• Other Duties as Assigned based on Business Need

Qualifications:

Associates degree from a community college and one to two years of experiences; or three to four years related experience and/or training; or equivalent combination of education and experience.  Must be proficient in Microsoft Office (Word, Excel, Outlook). Previous inbound call center experience, customer service experience, and inbound/ outbound call center experience of one or more years preferred. Must be licensed in the United States for states being serviced.